Queensport Tavern’s Privacy Policy
Last updated: November 2025
Queensport Tavern (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our venue or use our website (qptavern.com.au).
1. What We Collect
We may collect the following personal information:
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Contact information – name, email address, phone number.
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Booking information – dates of stay, number of guests, special requests.
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Identification documents – for age verification or legal compliance (e.g., mandatory checks in gaming areas).
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Payment information – processed securely through approved third-party systems.
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CCTV footage – for safety, security, licensing compliance, and incident recording.
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Gaming activity information – where required by Queensland gaming and responsible gambling legislation.
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Communications – enquiries, complaints, or feedback you provide.
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Marketing preferences – when you sign up for promotions or newsletters.
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Website usage information – cookies, analytics, and browsing activity.
2. How We Collect Information
We collect your personal information when you:
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Make a booking online, by phone, or in person
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Visit our motel, tavern, bistro, or gaming room
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Engage in gaming activities (as required by law)
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Contact us with an enquiry or feedback
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Sign up to receive promotions or updates
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Access or use our website
We may also receive information from third-party providers such as booking platforms or payment processors.
3. Why We Collect Your Information
We collect your personal information for purposes including:
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Managing motel bookings and accommodation services
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Operating the tavern, bistro, and gaming facilities
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Meeting our obligations under Queensland gaming and responsible gambling legislation
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Verifying age where legally required
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Maintaining venue safety and security
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Sending you marketing material (only if you have opted in)
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Improving our services and website user experience
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Complying with legal, regulatory, and licensing obligations
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Managing incidents, investigations, or complaints
4. Disclosure of Personal Information
We may disclose your personal information to:
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Service providers (e.g., payment gateways, booking platforms, marketing providers)
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Liquor, gaming, and regulatory authorities
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Law enforcement if required
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Insurers or legal representatives
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Contractors engaged to support our operations
We do not sell personal information to third parties.
5. Security and Storage
We take reasonable steps to protect the personal information we hold, including:
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Secure computer systems
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Restricted access
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Staff training
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Encryption of sensitive information where appropriate
We retain personal information only for as long as required under Australian law or for legitimate business purposes.
6. Access and Correction
You have the right to:
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Request access to your personal information
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Request corrections if your information is inaccurate
Submit requests to:
Email: [Insert email]
Address: [Insert venue address]
7. Cookies and Website Tracking
Our website uses cookies and similar technologies to:
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Analyse website traffic
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Improve functionality
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Enhance user experience
You may disable cookies through your browser settings, noting some website features may not function properly.
8. Updates to This Policy
We may update this Privacy Policy occasionally. The updated version will be posted on our website with the revised date.